Refund Policy

Last updated: October 17, 2026

Return requests

Contact Partlivo within 30 days of delivery to request a return. Items sent back without prior authorization may not be accepted.

Eligibility

To be eligible, an item must be unused, uninstalled, in the condition received, and returned with its original packaging, accessories, manuals, and proof of purchase. Items showing installation, modification, wear, contamination, or damage caused after delivery may be refused.

Non-returnable items

Custom or personalized products, final-sale items, gift cards, hazardous materials, opened consumables, and products that cannot be resold for health or safety reasons are not returnable unless defective or required by applicable law.

Damaged, defective, or incorrect items

Inspect the order after delivery. Contact us promptly with the order number and clear photos of the product, packaging, and shipping label if an item is damaged, defective, or incorrect.

Return shipping

Return instructions and the correct return address will be provided after approval. Customers are responsible for return shipping for change-of-mind or compatibility mistakes. If Partlivo confirms that an item was defective, damaged in transit, or sent incorrectly, we will provide an appropriate resolution.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Original shipping charges are not refundable unless required by law or the return results from our error. Financial institutions may require additional time to post the refund.

Cancellations

Contact us immediately to request cancellation. Cancellation cannot be guaranteed after processing or shipment has started.

Contact

Email joieman35@gmail.com before returning any item.